Overview

Our refunds and returns policy defines the terms under which products may be returned or refunded. We aim to ensure transparency and customer satisfaction while maintaining product quality and safety standards.

Refunds

Once the returned item is received and inspected, customers will be notified regarding approval or rejection. Approved refunds will be processed to the original payment method within a specified timeframe.

Sale items

Items purchased at discounted or sale prices are not eligible for refunds unless otherwise stated.

Exchanges

Exchanges are only available for items that are defective or damaged. Requests must be made within 7 days after receiving the courier and are subject to product availability.

Gifts

If an item was purchased as a gift and shipped directly to the recipient, a gift credit may be issued upon return. Otherwise, the refund will be processed to the original purchaser.

Shipping returns

Returned items must be shipped to the address provided by our support team. Customers are responsible for ensuring safe and secure return delivery.

Need help?

For any questions related to refunds, returns, or exchanges, please contact our support team using the details provided on our website